Refund Policy

1. Before You Request a Refund

Contact us at support@infinitydesign.cc with your order number, purchase email, and a short description of the issue. We may first offer troubleshooting, a replacement file, or another reasonable remedy.

2. Digital Products and Software Licenses

You may request a refund within 14 days of purchase if a digital product is materially defective, cannot be activated as described, or was purchased more than once by mistake. Refunds are not normally available after a license has been activated or source files have been delivered, unless the product is defective or applicable law requires otherwise.

Approved refunds deactivate the associated license keys and access rights.

3. Physical Merchandise

Unused merchandise in its original condition and packaging may be returned within 30 days of delivery. Contact support before shipping a return. Original shipping charges and return postage are non-refundable unless the item arrived damaged, defective, or incorrect.

4. Services and Custom Work

Deposits, retainers, design work, and engineering services are governed by the signed proposal, Statement of Work, or Master Services Agreement. Completed milestones and work already performed are not refundable unless the applicable agreement states otherwise.

5. Cancellations and Invoice Orders

Unpaid invoice orders can be cancelled before payment without charge. After payment, the terms for the relevant product or service above apply. If an order has already shipped, it must be handled as a merchandise return.

6. Refund Processing

Approved refunds are returned to the original payment method. We aim to submit them within 5–10 business days; your bank or payment provider may require additional processing time. This policy does not limit any non-waivable consumer rights under applicable law.